FAQ’S

[difl_faq close_icon_color=”#000000″ faq_item_per_column_tablet=”2″ faq_item_per_column_phone=”1″ faq_item_per_column_last_edited=”on|desktop” _builder_version=”4.27.4″ _module_preset=”default” border_radii_faq_item_wrapper_border=”on|20px|20px|20px|20px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”][difl_faqitem question=”Why would I need Companion Driving Bendigo, instead of a Taxi or Uber?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]Our service starts with a knock on your front door and a helping hand to your Companion Driving vehicle. If it is raining, you can shelter under our umbrella and when we get to your destination, we can  walk with you and help you along the way. In the Companion Driving car, enjoy your personalised music and a good chat as all our drivers are friendly and interested to help you plan the journey. Your independence and enjoyment are what we are here for.[/difl_faqitem][difl_faqitem question=”Do your drivers have experience in working with elderly people?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

Every driver has completed detailed training and has been specially recruited knowing that many clients are elderly and need something special rather than just transport

[/difl_faqitem][difl_faqitem question=”Will my child be safe with a Companion Driving Driver?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

The safety of your children is our top priority. When we start you are very welcome to be a passenger as well so that you can be completely confident that your child is well looked after and delivered hand to hand at the destination. All drivers have working with children certification and police checks together with first-aid certificates.

[/difl_faqitem][difl_faqitem question=”Do Companion Drivers have experience with supporting people with disabilities?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

Before a journey we ask about any special instructions and make notes about disabilities just in case. In this way passengers with disabilities and their carer can be assured that we are looking after the passenger just as we would our own family.

[/difl_faqitem][difl_faqitem question=”Are journeys pre-quoted?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

Pre-quoting means peace of mind. To do so we take a little bit more time to ask questions about your special needs and what needs to be completed along the way. No one wants surprises about the price that is why we always pre-quote every journey.

[/difl_faqitem][difl_faqitem question=”Can I book a regular service every week?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]Once you get to know your Companion driver we look forward to you booking on a regular basis. We love to get to know our regular clients.[/difl_faqitem][difl_faqitem question=”Will Companion Driving stay with me while I am at appointments or shops?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]When booking your next trip we will ask whether you need us to help you after you leave the Companion Driving vehicle. Taking you into the hairdresser, physiotherapist, pharmacy, pathologist or shopping centre are some of the many things that make a trip with Companion Driving special.[/difl_faqitem][difl_faqitem question=”Will Companion Driving make sure my elderly mother is taken safely back to front door?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

When we are helping we take you from your home and particularly if you are forgetful make sure you arrive safely at your destination. We can even take you to appointments and keep notes for you and for your family so that everyone knows what has happened.

[/difl_faqitem][difl_faqitem question=”Where can Companion Driving take me?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

Journeys can be short or long tailored to just what you need. A trip with your pet to the vet or just a drive every journey can be possible.

[/difl_faqitem][difl_faqitem question=”Can I book Companion Driving for the whole day?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

Companion Driving delights in half day and full day excursions and outings. You can invite friends to join you. Let’s turn your day into something to remember.

[/difl_faqitem][difl_faqitem question=”I receive NDIS support payments. Can I book Companion Driving for my trips?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]If you are a NDIS participant or rely upon an NDIS support coordinator you can book a Companion driver for all your journeys. For your peace of mind we will ask you all of the important NDIS questions so that you are covered by your participation payments.[/difl_faqitem][difl_faqitem question=”Can I choose which Companion Driver takes me on my trip?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

If you book early do ask for your driver. This means you can carry on with the conversation that you started on the previous occasion!

[/difl_faqitem][difl_faqitem question=”Do I pay for my booking upfront?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

Payment arrangements are very flexible. Usually payment is made by credit card or invoice after completion. Each vehicle has an EFTPOS machine. For distant family members advance payment can be arranged.

[/difl_faqitem][difl_faqitem question=”How do I pay for my booking?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]Companion Driving has all the payment options: credit card, debit card, cash and pre-arranged invoicing. An invoice can also be sent to your provider or plan manager. If you have any doubts please ask when you make your enquiry.[/difl_faqitem][difl_faqitem question=”How far in advance can I make my booking?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]Bookings can be made well in advance so that you are assured that your local Companion Driver will arrive on time and ready to help.[/difl_faqitem][difl_faqitem question=”Is there a charge if I have to cancel my booking?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

There is no charge if bookings are cancelled within 48 hours of the trip.

[/difl_faqitem][difl_faqitem question=”Can my NDIS support coordinator use Companion Driving Bendigo?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]Absolutely Companion Driving has a very good reputation with professional Companion Driving services booked through NDIS support coordinators. Your driver will promptly inform the coordinator of any details needed so that your NDIS package remains up-to-date.[/difl_faqitem][difl_faqitem question=”Can I use my aged care package with Companion Driving?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]Yes you can. There may be a need for some additional paperwork but generally this can be organised quickly and in time for when you need to start using Companion Driving.[/difl_faqitem][difl_faqitem question=”Is my small pet welcomed?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]

Yes as long as your pet is suitably restrained and travels in the back of the vehicle.

[/difl_faqitem][difl_faqitem question=”Are Companion Drivers insured?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]Absolutely all our companion drivers are fully insured and our service is designed to prioritize the safety and well-being of our passengers.[/difl_faqitem][difl_faqitem question=”Where do you service?” _builder_version=”4.27.4″ question_text_font=”helvetica||||||||” question_text_font_size=”20px” design_answer_text_font=”Poppins|300|||||||” design_answer_text_font_size=”16px” global_colors_info=”{}” que_wrapper_bg_bgcolor__hover=”1px||||false|false” que_wrapper_bg_bgcolor__hover_enabled=”on|hover”]Companion Driving services the Bendigo and surrounding area.[/difl_faqitem][/difl_faq]